1. How do I make Payments?

For any service availed at Sarathi Healthcare, payments can be made via the following mode

  • Credit Card
  • Debit Card
  • Net Banking
  • Paytm
  • Gift Cards

2. How do I cancel my order?

  • Please login into your Sarathi account through Mobile application
  • Click on Manage Orders
  • You can cancel your order or modify your order or apply for refund as per applicability.

3. Refund

Please visit the Manage orders to initiate the process. T&C apply. Refunds will be made in the mode of payment used. The Refund will be done within 7-14 working days

3. Return Policy

We accept returns in following situations:

  • Product(s) delivered do not match your order
  • Product(s) delivered are past or near to its expiry date (medicines with an expiry date of less than 03 months shall be considered as near expiry)
  • Product(s) delivered were damaged in transit (do not to accept any product which has a tampered seal)
  • Refunds for cancellation of customer subscription will be done on a case to case basis